Culture is the social norms found in any group. You might think, “nah, my church is normal…we don’t have any special culture”–but you’d be wrong. Like it or not, there are norms of behavior that predominate in any group. The real question is, is your culture helping or hurting the mission and vision you understand your local church serving in the world?
Peter Drucker famously quipped, “culture eats strategy for breakfast,” meaning that culture isn’t just a side issue or one-time initiative, but something so important to success that it must be cultivated continuously to ensure a healthy and flourishing organization.
How Do We Know How We’re Doing on Culture?
As the adage goes, “never accept a story without data, nor data without a story.” In church world, we lean a bit more toward accepting stories without data, so it’s important for us to seek out metrics for keeping a continuous pulse on how we’re doing on growing a healthy culture in our churches.
How to do this will vary from church to church, but a “scoreboard” or “scorecard” is a must-have. Whatever you call this, it’s something that’s concise–can be read/understood in 1-4 minutes, usually 1 page or smaller–that provides a “snapshot” of indicators of culture at the present moment. When teams of leaders at various levels review this regularly, it helps unite everyone around the common goal, see how different initiatives that each might be working on interconnect, and collaborate to make changes on the fly, for the sake of continuous improvement. Worrisome indicators can be addressed before they become huge “implosions” of negative culture (and really 🙂 everyone wants a more peaceful and relaxed life, right?).
What to Include on a “Scorecard” or “Scoreboard”?
- physical environment, aesthetics, and facilities
- customs and habits
- values and attitudes
- resource use
- process/program outcomes
…and see if there are quantitative or qualitative indicators related to any of these. Commit to a mix of both–50/50 discipline if this is a challenge for you! (And it is for most ministries). Keep a special mental “eye” out for leading indicators, meaning, indicators that give you a “heads up” on some larger, future goal, rather than the “lag” indicator that’s available, say, only after that big Christmas outreach has passed, for example.
Sample Church Scoreboards / Scorecards
There’s no one right format for any church. Here’s a very basic example of something that’s 1 page, can be read in <5 minutes, and incorporates both qualitative/subjective assessments of specific actions that are in-progress and quantitative lead indicators.
A scorecard/scoreboard like this should be updated every time it’s viewed, and the Actions should change once completed. The lead indicators, if well chosen, should be relevant for many months (and even years), though as situational understanding evolves, you’re likely to discover that new ones emerge and some become less relevant.
Additional resources I recommend taking a look at:
Amazing Parish Thematic Goals — While the examples given are not about organizational culture specifically, they do show how to break down the goal of a healthy organizational culture into sub-goals. Why I wouldn’t recommend copying this example precisely, is the lack of quantitative measures. Assessing indicators as red/amber/green based on progress can be highly subjective, vague, and thus reduce the effectiveness of a scorecard/board as a tool for spurring collaborative action. [Note: some organizations do assign specific quantifiable metrics to red/amber/green, however, it can be a bit more confusing as it forces readers to reference a “key” to explain the colors.]
First West Church Scoreboards — These examples show various “scoreboards” for different areas within a church, in a form that includes plenty of quantitative leading indicators.
Now time for you to share! Do you have a great example of an assessment tool for culture? Tell us about it in the Comment Box.