What to Do When Someone’s Not Working Out (h/t Patrick Lencioni’s “The Ideal Team Player”)

One of the toughest situations in ministry is what to do when someone’s not working out.

This “someone” might be a person on staff or might be a volunteer. This “someone” could be a lead catechist or part of your support team providing administration or facility maintenance. What makes a situation like this so challenging for those of us in ministry, is that quite often, we’re nice or at least aspire to be nice–and as a result we shy away from addressing a situation out of concern that we’ll end up hurting someone.

In The Ideal Team Player, organizational health consultant, Patrick Lencioni, shows us a pathway of how we can work through such a situation with

love, maturity, and professionalism.

The goal Lencioni puts forth is to help those who aren’t working out change or move out/on to something else. This might mean another ministry within the parish–or maybe a different sort of service role. (p. 43). If you’re thinking, wait, that’s not the kind of ‘love’ I want to be a part of! Hang on. Lencioni proposes that:

The most unhappy people in a company are the ones who don’t fit the culture and are allowed to stay. They know they don’t belong. Deep down inside they don’t want to be there. They’re miserable. (p. 61)

The insight here is that when someone seems to be “not working out,” they too might be suffering, may be feeling like a ‘fish out of water’ or unsatisfied themselves–this is why as leaders we are compelled to act, rather than letting an unhealthy situation persist without attention.

Now, if you’re thinking this means get rid of the person as quickly as possible, terminating (i.e. firing or downsizing) them if an employee or banning them from a ministry team if a volunteer, stop. It’s absolutely not healthy to terminate someone unexpectedly or without their input into the process (unless, for example, there is an allegation that clearly violates parish/diocese policy, moral/ethical behavior, etc. that has been investigated and found credible). Doing this sends chilling ripple effects through the community, reducing trust in leaders and creating the impression that we as leaders are more about “efficiency” or “getting rid of a problem,” than living out our vocation as a Christian.

Okay, so now that the sudden, unexpected termination of a staff member or volunteer who has not credibly violated policy or civil law is off the table–what to do?

Image via Air Mobility Command

Lencioni encourages this attitude for leaders: know you’re not going to “just fire” the person, and instead ask, how do we give this person a chance to be a team player?–to grow or adapt to fit your ministry’s culture, needs, and expectations (133). This means, sitting down and talking to the person. Not talking with other leaders about this person without ever including them, not talking to other staff/volunteers about the person–talking to the person in question. Directly.

Lencioni directs, “don’t make it a witch hunt or anything” (p. 134). Make it an invitation. Tell the person what you’re trying to do as a leader with culture, with the specific expectations for their role, etc. Then see if the person “has the stomach for it” (p. 134). This is keeping it simple. Lencioni emphasizes, “most training and development comes down to how much a person wants to change” (p. 134). Your goal as a leader in this conversation is to discern if this person is willing to change, willing to grow.

If you’re thinking you can know this without speaking to the person directly, you’re wrong. When we only speak to others about someone else, we’re not giving that person a chance as an individual. And, in a broader sense, we’re not building a culture of trust surrounding how we invest in people and our ministry/parish’s mission and culture. Don’t make this mistake. Go for health in your ministry organization. Invite people into growth or a peaceful, loving transition to a role where each can flourish within the Body of Christ, lived out at the most local level.


When Your Pastor Announces a Credible Allegation

Scene Soffits Microphone
Public Domain via Max Pixel

Over the past week I’ve watched my parish pastor lead a pastoral response, within the context of our local church, to the announcement of a credible allegation of inappropriate sexual behavior with an adult male by a priest who’d served our parish community.

In my own small attempt to keep victims and those hurt (rather than those acting immorally) first, I’m not going to mention the name of this particular priest. I’ll share a bit of the background though, for context. He had a long history with my parish, having served as an assistant chaplain to the fellowship, and association of lay faithful (from 1983 to 1991) that preceded the formal, canonical establishment of my parish, Christ the King in Ann Arbor. In the past decade or so, he’d been active in various ministries based in the parish, as well as a neighboring Catholic radio station, and celebrated Mass and the sacrament of reconciliation in our parish and in the chapel of a local office park.

Okay, so how did the news unfold?

Tuesday Afternoon: Bishop informs my pastor

Wednesday: Parish sends out all-parish email from pastor, informing us of the diocese’s announcement of credible allegation, and encouraging anyone affected to contact the diocese or him personally. Local Catholic schools also sent out the diocese’s announcement.

Friday: Through an all-parish email, our pastor announced that following all Sunday Masses, he would hold Q&A.

Sunday Mass: Our pastor speaks at the end of each Mass, sharing what the credible allegations were, that the bishop had conducted an investigation, and that the diocese had shared information with local prosecutors (the possible charge might be something in the realm of lewd behavior, but also might not meet standards for a formal charge–only our speculation at this point). I was deeply moved by Fr. Ed (our pastor)’s authenticity and vulnerability. He tried very hard not to cry–and may or may not have succeeded. He encouraged anyone who may have additional information or who could have been affected to get in touch with he or the diocese. Though the recipients of unwanted inappropriate sexual behavior were adults, Fr. Ed called them “our kids”–because some were likely adults who had grown up in the parish community as children.

Sunday Q&A: I attended the post-Mass Q&A. Again, I was impressed by how direct, blunt, and forthright our pastor was. He didn’t hide behind legal language. He shared his own feelings of sadness, shock, and anger. He allowed all questions–which stretched quite a range of perspectives, i.e. those who’d lived with the priest in the past spoke, those who’d been positively impacted by his ministries, parishioners who happened to be attorneys shared opinions, those who work with the elderly spoke (note: this priest is elderly suffers from some health afflictions and lives in assisted living), and those who had known him for more than three decades. There were two Q&As, and the second one, I was told, went as long as needed to allow all questions. [I was at the first one, which did have a necessary set end time due to the second Mass needing to begin.] Our pastor demonstrated very open listening, though was direct in closing off speculation that veered into not believing the allegations, questioning the conclusiveness of the bishop’s investigation, or wondering about the specific identities of those making the allegations (i.e. parishioners? non-parishioners? etc.). A strong statement was made about our co-responsibility as laity, and our role in accompanying anyone who has an allegation to bring–supporting them spiritually and practically in getting to the right person to hear the concern. I did notice that most of the people at the well-attended Q&As were predominantly those with more than two decades of life in the parish, those who would have known this priest from his younger, more active years. As someone younger and newer to the parish (<5 years) I’ve had very little public contact with him, and so I think those like me may have had less specific need to attend the Q&A (plus many of us have young children…and they’ll only happily play on the parish playground for so long after Mass!).

In closing

I don’t have anything more to share at this point, simply wanted to document the pastoral communication and leadership I observed in what would be called a “crisis response.” Without a doubt, I hold my pastor in higher esteem than I did before this began, I trust him more than I did eight days ago. Evil is never God’s will. Period. But where evil is present, where injustice occurs–our response certainly matters.

Disclaimer: I’m assuming that facts and details may expand over time from what is presently publicly known, but this is my take as I can observe it now as a parishioner.

Is Your Bulletin Sideways Energy?

Lengthy bulletins can be sideways energy. What is “sideways energy”? As Art Rainer summarizes it:

People are working. Busyness is occurring. But little movement is experienced.

That’s sideways energy. Now, bulletins at a church can become an exercise in sideways energy for two different reasons:

  1. The length bulletin may be communicating and promoting a lot of different events, programs, opportunities, etc. when we try to communicate everything, we end up sharing a lot of information, but without the prioritization and emphasis that makes this “mass” of information palatable and action-able for readers.  If you float 20 ideas to me, I can tune out. If you compellingly encourage me to move toward one–or just a few–I’m a lot more likely to take action.
  2. Let’s say your very-lengthy bulletin effectively communicates with focus–it’s not just a huge menu smattering of different ideas that may or may not be connected–but actually reveals a discipleship pathway. This is great. You may be a parish that doesn’t need to change the approach to the bulletin at all. However, consider the resources necessary to produce this–the work of editors, secretaries, visits with publisher advertisers, etc. Is that resource use sideways energy that could be better directed elsewhere?

As many churches start a “new year” right about now–how’s your bulletin?
Is it contributing to transformation? Or, is it an instrument that distracts from the central movement of energy and vision in your local church?

Crotalus cerastes mesquite springs CA-2.jpg

“The common name sidewinder alludes to its unusual form of locomotion…as its body progresses over loose sand, it forms a letter J-shaped impression, with the tip of the hook pointing in the direction of travel.” Sidewinding–good for desert snakes, not for our communications 😉 Source: “Crotalus cerastes” via Wikipedia

Value Statements: Not Just for Large Organizations

When you start hearing about defining “values” of a team, do you sometimes think–well, we’re just a small group, that doesn’t really apply to us.

I’m with you. Sometimes a group of just four or five, say a small sub-committee or ministry core team, doesn’t quite seem to need values, right? I mean, we’re so small and close, we “get” each other. But, think about it from this perspective:

When we first drafted and integrated our values we were a four-person team. We spent a few weeks developing our corporate values together, discussing how the values should be interpreted (and hence applied), and then integrating them into our processes and culture. A year later, we’re 21 people and growing, and our team still references these values multiple times a day. (Amelia Friedman, “How to Establish Values on a Small Team,”HBR, Apr 2018)

Whatever your ministry or organization, it’s likely to “grow”–even if growth in your context means training volunteers or engaging parishioners. It’s easier to reflect and shape culture early on, before it becomes an entrenched harmful culture, so taking the time to do so when small can save heartache and hurt down the road.

Key steps from the rest of Friedman’s article (which I highly recommend):

  1. Develop your corporate values together
  2. Give folks the opportunity to reflect and contribute thoughtfully.
  3. Get all ideas out there. And then organize them.
  4. Collaboratively identify a shortlist of values.
  5. Discuss interpretation
  6. Integrate your values

Reflect and share…what have your successes or lessons learned been when developing shared values within a small team? 

Meal list
Image: Jon-Eric Melsaeter (Flickr) CC BY 2.0

Catholic Tradition and Mental Models in Ministry

Misunderstanding the Catholic meaning of “Tradition” can stifle inklings of innovation, creativity, and new design in our mental models as we minister. Let’s start from the beginning…

What is Tradition in Catholicism?

Three powerful points on the meaning of “capital-T” Tradition in the Catholic faith:

Para. 78 This living transmission, accomplished in the Holy Spirit, is called Tradition…Through Tradition, “the Church, in her doctrine, life and worship, perpetuates and transmits to every generation all that she herself is, all that she believes.”
Para. 79 The Father’s self-communication made through his Word in the Holy Spirit, remains present and active in the Church: “God, who spoke in the past, continues to converse with the Spouse of his beloved Son. And the Holy Spirit, through whom the living voice of the Gospel rings out in the Church – and through her in the world – leads believers to the full truth, and makes the Word of Christ dwell in them in all its richness.”

Para. 83 Tradition is to be distinguished from the various theological, disciplinary, liturgical or devotional traditions, born in the local churches over time. These are the particular forms, adapted to different places and times, in which the great Tradition is expressed.

Insights from David Fagerberg

Through the lens of liturgy, Catholic theologian David Fagerberg offers insights with application to decision-making and planning in a ministry or parish. Three key points:

  1. Tradition is Something More than History.
  2. The love of tradition in Roman Catholicism came to be identified, as was natural, with conservatism, but conservatism proves itself to be inadequate.
  3. Tradition is a capacity, a faculty.

Fagerberg’s synopsis of Church teaching is, “The pure notion of Tradition can then be defined by saying that it is the life of the Holy Spirit in the Church, communicating to each member of the Body of Christ the faculty of hearing, of receiving, of knowing the truth in the light which belongs to it and not according to the light of human reason” (Fagerberg, “The Cost of Understanding Schmemann in the West”).

Pondering Church teaching, he emphasizes that Tradition would therefore seem to be both how something is delivered, and what is delivered. By an action called tradition (a verb), a content called tradition (a noun) is delivered. A thin sense of tradition is merely precedence. By this definition anything can become traditional if given enough time. Do it more than once and it becomes a tradition. In this thin sense, everything was “untraditional” the first time it was done (Fagerberg, “Two Centuries”). 

Fagerberg continues:

Under a more complete grammar, the thick meaning for which I am searching, something could be said to be Traditional the first time it was done. A sacramentary in Latin, the iconostasis, Gothic architecture, the Great Canon of St. Andrew of Crete, the term homoousios—all these were Traditional the first time they appeared.

Patristic theologian, Jarislov Pelican, captures this contrast between a Tradition alive in the Holy Spirit, and tradition as “dead,” unmoving custom or convention, writing:

Tradition is the living faith of the dead;
traditionalism is the dead faith of the living.

On Common Mental Errors in Ministerial Leadership

As leaders in ministry, how does this apply to us? Mistaking traditions for Tradition limits our openness to God’s spirit and curtails brainstorming before it even begins.

Pope Francis reflects:

 I dream of a “missionary option”, that is, a missionary impulse capable of transforming everything, so that the Church’s customs, ways of doing things, times and schedules, language and structures can be suitably channeled for the evangelization of today’s world rather than for her self-preservation. The renewal of structures demanded by pastoral conversion can only be understood in this light: as part of an effort to make them more mission-oriented, to make ordinary pastoral activity on every level more inclusive and open, to inspire in pastoral workers a constant desire to go forth and in this way to elicit a positive response from all those whom Jesus summons to friendship with himself. (Evangelii Gaudium27)

Without an accurate and deep appreciation for Tradition, we can find it difficult to imagine, dream, or renew–difficult to brainstorm about “transforming everything” when it comes to customs, schedules, structures, etc. for the sake of the Church’s preeminent evangelizing mission.

Phrases That Hint at Our Self-Imposed Limits

When our minds (or mouths!) say…

  • Tradition is something we stick to…
  • Tradition ignores changes in culture…
  • Tradition prevents us from ______________…

Or, when we generally scapegoat our own strategic choices or decisions on “Tradition”–in all of these cases we’re turning the Great Tradition into a dead traditionalism. When others hear us do this or see it in our actions, to put it bluntly, we are reflecting poorly on the beauty and fullness of what the Church proclaims Tradition to be, we’re not making the fullness of our Catholic faith seem very appealing. 

Typical versus Normal

In our modern use of English, “typical” and “normal” are often used as synonyms. But, when we examine them with more precision, they have different meanings.

Typical is what is characteristically most common. What’s usual. Happens the most. Normal, on the other hand, is what conforms to a particular, pre-determined standard. The baseline for deriving or assessing other related things.

For us in ministry and in the Church, what’s typical in our current, cultural/historical setting is not necessarily what’s normal in the richness of Church teaching. For example, in parts of the United States, it’s much more typical for the Rite of Christian Initiation of Adults (RCIA) to be used with baptized Christians seeking full communion with the Church. However, this is not normal based on what the RCIA tells us, the “standard” from which various Appendixes are derived for the baptized, is the un-baptized.

In the Church, what’s normal per Tradition as seen in liturgical rites, Church teaching documents, etc. may not be what’s the most popular, commonly done, or typical in one’s ministry setting.

Tradition Matters

Praying for wisdom in the Spirit and a deepening appreciation for the richness and living vitality of Tradition can prevent us from short-circuiting our mental models in ministry, stopping good ideas before we even begin to discern them. As ministry leaders, Tradition is never a scapegoat, but a Spirit-inspired richness that renews in and through us.

“Depths” by Thomas Hawk via Flickr (CC BY-NC 2.0)

Church Culture: How to Assess it and Keep it Moving in the Right Direction

Culture is the social norms found in any group. You might think, “nah, my church is normal…we don’t have any special culture”–but you’d be wrong. Like it or not, there are norms of behavior that predominate in any group. The real question is, is your culture helping or hurting the mission and vision you understand your local church serving in the world? 

Peter Drucker famously quipped, “culture eats strategy for breakfast,” meaning that culture isn’t just a side issue or one-time initiative, but something so important to success that it must be cultivated continuously to ensure a healthy and flourishing organization.

Source: Twitter, Divine Renovation (@DivReno) January 15, 2018


How Do We Know How We’re Doing on Culture?

As the adage goes, “never accept a story without data, nor data without a story.” In church world, we lean a bit more toward accepting stories without data, so it’s important for us to seek out metrics for keeping a continuous pulse on how we’re doing on growing a healthy culture in our churches.

How to do this will vary from church to church, but a “scoreboard” or “scorecard” is a must-have. Whatever you call this, it’s something that’s concise–can be read/understood in 1-4 minutes, usually 1 page or smaller–that provides a “snapshot” of indicators of culture at the present moment. When teams of leaders at various levels review this regularly, it helps unite everyone around the common goal, see how different initiatives that each might be working on interconnect, and collaborate to make changes on the fly, for the sake of continuous improvement. Worrisome indicators can be addressed before they become huge “implosions” of negative culture (and really 🙂 everyone wants a more peaceful and relaxed life, right?).

What to Include on a “Scorecard” or “Scoreboard”?

Brainstorm about…

  • physical environment, aesthetics, and facilities
  • customs and habits
  • values and attitudes
  • structure/organization
  • resource use
  • process/program outcomes
  • leaders

…and see if there are quantitative or qualitative indicators related to any of these. Commit to a mix of both–50/50 discipline if this is a challenge for you! (And it is for most ministries). Keep a special mental “eye” out for leading indicators, meaning, indicators that give you a “heads up” on some larger, future goal, rather than the “lag” indicator that’s available, say, only after that big Christmas outreach has passed, for example.

Sample Church Scoreboards / Scorecards

There’s no one right format for any church. Here’s a very basic example of something that’s 1 page, can be read in <5 minutes, and incorporates both qualitative/subjective assessments of specific actions that are in-progress and quantitative lead indicators.

Sample Scorecard

A scorecard/scoreboard like this should be updated every time it’s viewed, and the Actions should change once completed. The lead indicators, if well chosen, should be relevant for many months (and even years), though as situational understanding evolves, you’re likely to discover that new ones emerge and some become less relevant.

Additional resources I recommend taking a look at:

Amazing Parish Thematic Goals — While the examples given are not about organizational culture specifically, they do show how to break down the goal of a healthy organizational culture into sub-goals. Why I wouldn’t recommend copying this example precisely, is the lack of quantitative measures. Assessing indicators as red/amber/green based on progress can be highly subjective, vague, and thus reduce the effectiveness of a scorecard/board as a tool for spurring collaborative action. [Note: some organizations do assign specific quantifiable metrics to red/amber/green, however, it can be a bit more confusing as it forces readers to reference a “key” to explain the colors.]

First West Church Scoreboards — These examples show various “scoreboards” for different areas within a church, in a form that includes plenty of quantitative leading indicators.

Now time for you to share! Do you have a great example of an assessment tool for culture? Tell us about it in the Comment Box. 





Are You Recognizable in Your Parish? Should You Be?

Are you recognizable to the average attendee at your parish? Should you be?

Good question.

I’ll backpedal a bit first…one of the things that surprised me when I began formation as a lay ecclesial minister was that the question of if, say a Director of Evangelization, Adult Faith Formation Coordinator, Director of Religious Education, etc. should be a parishioner at the same parish where he/she is employed. Coming from significant time in evangelical Protestant settings, I found this culturally perplexing–I’d never known anyone on ministry staff in any of my Baptist churches that maintained “membership” elsewhere.

There’s as much individual variety in this question as any, i.e. circumstances where a person works far from where they live due to family or financial needs, situations where language/cultural differences in parishes drive a specific choice, times when one’s “home” parish simply doesn’t offer any employment opportunities in a person’s field, etc.

But, let’s enter a generic (aka like none of our lives!) situation, an imaginary vacuum of sorts. Chris Wesley asks the essential question: “If someone needed a youth minister [in your parish/church] would they know exactly who to walk up to?” I encourage you to frame it more broadly and ask this: is your position on staff as a lay ecclesial minister one that a person who is less-engaged (i.e. not attending Mass weekly, checking parish website, etc.) would need to talk to?

Maybe it’s because you’re leading the RCIA team or Alpha–ministries where the less-engaged might find a starting point. Maybe it’s because you’re key for helping people discern their gifts and connect to ministries to serve in. Maybe it’s because you’re coordinating children’s ministries and rarely get a chance to talk to the adults who drop-off kids at your programs.

If this seems like you, Wesley sends an encouragement to simply be present around weekend Masses. Not in a way that compromises your own participation in worship and liturgy–but as something intentional flowing from your staff role. (See Must-Implement Concept #9 on the importance of including this in job descriptions).  Doing this, Wesley writes, “not only maximizes your impact, but creates a loving and relational culture. That type of environment is why people will come back to your church.”

Be present and be approachable.

How you do this will depend on your role, your personality, your parish, and more. But the point is to do it. Take the step to offer more connection, more person-to-person contact, and see what fruit it brings in terms of relationships with those you serve–and fruit in your own spiritual life. Many in ministry recognize a humility in being behind the scenes–and this is a good thing. However, you’ll never know how God may be wanting to use you to offer a smile, a well-spoken word, a consolation, a hug, much needed empathy, or simply a reminder that they are not alone, to those who aren’t at your “regular” ministry events. Our parish campuses/grounds are the perfect place to first embody the love of Jesus that we week to bring to the entire world.

The New York Times on the New Art of Flickr
Image: Thomas Hawk via Flickr